Our terms and conditions

our terms...Overview of the General Terms and Conditions

1 scope
2 contractors
3 Offer and Conclusion
4 Withdrawal
4a. Return costs when exercising the right of withdrawal
5 Prices and shipping costs
6 Delivery
7 Payment
additional Information
treaty text

2 Offers and Conclusion of Contract

3 Warranty, investigation and reprimand

4 Choice of Law and Jurisdiction

5 Copyright

6 arbitration body


Terms and Conditions

(The following terms also include information about your legal rights under the provisions on distance contracts and e-commerce.)

1 scope

For all deliveries of RFTEC Rauter & Frank OG to consumer (§ 13 BGB) these Terms and Conditions (GTC).

A consumer is any natural person who enters into a legal transaction for a purpose that can not be attributed neither commercial nor their independent vocational activity.

2 contractors

The purchase comes with: RFTEC Rauter & Frank OG, Bergmann Strasse 13, 8071 Hausmannstätten in Austria. You can contact our customer service for questions and complaints on weekdays of10: the phone number 00436643845239 and by e-mail 00h to 16:00 h under sales@rftec.eu

3 Offer and Conclusion

3.1 The presentation of products in our online shop is reserved not legally binding offer, but an invitation to order dar errors.

3.2 By clicking the button [Order free of charge], you place a binding order for the goods listed on the order page. The purchase contract is concluded when we accept your order by an order confirmation via e-mail immediately after receiving your order.

4 Withdrawal

4.1 Consumers have the following right of revocation.


You can without giving reasons in writing (eg letter, fax, email) or your contract within 14 days - if the goods before the deadline - by returning the item back. The time limit begins after receipt of this instruction in text form, however not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not before fulfilling our information obligations pursuant to Article 246 § 2 in connection with § 1 paragraph 1 and 2 draft Law and our obligations according to § 312e paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. The revocation period is sufficient to send the revocation or thing.

The revocation must be sent to:

RFTEC Rauter & Frank OG, Bergmann Strasse 13, 8071 Hausmannstätten, Austria, Email: sales@rftec.eu

consequences of revocation

In case of an effective cancellation the mutually received benefits are to be returned and any benefits (eg interest) surrendered. If you can not or in part, or only return them in a deteriorated condition give us the performance received and benefits (eg benefits of use), you have to pay us compensation. For the deterioration and derived benefits, you must pay compensation only to the extent the use or the deterioration is due to a deal with the matter, beyond testing the properties and functioning. By "testing the properties and functioning" refers to the testing and trying out the goods, as it is possible and customary in a retail store. Transportable items are to be returned at our risk.

You have to bear the regular costs of the return if the delivered goods ordered or if you have not yet paid the consideration or a contractually agreed partial payment at a higher price the thing at the time of cancellation.

Not parcel things do you pick. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us with their reception.


The right does not apply to distance contracts
- The supply of goods that are produced according to customer specifications or

- Are clearly tailored to personal needs

pattern Wiederrufsformular.pdf


End of cancellation policy


4a. Return costs when exercising the right of withdrawal

Exercise your legal right of cancellation (see cancellation policy), you have to bear the cost of returning the goods if the delivered goods ordered, or equivalent if you are not yet the return or a contractually agreed at a higher price the thing at the time of the revocation have provided a partial payment.

5 Prices and shipping costs

5.1 The quoted on the product pages include the VAT and other price components.

5.2 Information about additional shipping costs, see shipping costs.

5.3 The shipping costs you can check at any time free of charge in your order cart.

6 Delivery

6.1 Delivery takes place within the EU with Austrian Post or DPD

6.2 Delivery will be made immediately, but no later than in 30 days.

7 Payment

Payment will be made either in advance via bank Weisungn delivery (only Austria) or via PayPal.

More Information Order Process

If you have found a product, you can put this obligation by clicking on the button [add to cart] add to cart. The contents of the basket can be at any time by clicking the button [Shopping Cart] binding. The products can be removed from the cart at any time by clicking the button [Delete] again. If you want to buy the products in your cart, click the button [Check]. Please then enter your data. The mandatory fields are marked with *. No registration is required. Your data is encrypted. After entering your information and select the payment method you go with the button [Mode Check] to the order page where you can check your entries again. By clicking the button [order requires payment] to complete the ordering process. The process can be interrupted at any time by closing the browser window. On the individual pages for more information, such as to corrections.

treaty text

The contract text is stored on our internal systems. The general terms and conditions, you may at any time on this page. Unless you have created an account, you can view your account information at any time under 'Customer Login'. The order information and the terms and conditions including model withdrawal form will be sent to you via e-mail. After completing the purchase of the contract for security no longer on the Internet is accessible.

Offers and conclusion of contract

Our offers are subject to change. Small deviations and technical changes to our illustrations and descriptions are possible. The respective online catalog loses with the appearance of a new edition. A contract offer from a client requires an order confirmation. The shipment of the ordered from the customer causes the contract. By placing your order, you expressly agree to our terms and conditions.

Warranty, investigation and reprimand

The warranty is subject to the statutory provisions, we are entitled, in case of shortage nachzuliefern the product of your choice or a replacement. If the repair is not successful or is the product also defective, you can return the product for refund of the agreed price or a reduction of the purchase price.

In consumer transactions, the statutory provisions, as amended, shall apply. If it is a commercial transaction within the meaning of § § 377 f HGB is the goods immediately after delivery, but to explore the latest within 6 working days. It identified deficiencies are us immediately, but not later than within 3 working days after its discovery, be notified in writing stating the nature and extent of the defect. Hidden defects must be reported immediately, but not later than, written complaint within 3 working days after their discovery. If a defect is not made ​​in time, the goods shall be deemed approved.

Choice of Law and Jurisdiction

Austrian law applies. The UN Convention on International Sale of Goods is expressly excluded. The Parties agree to Austrian, domestic jurisdiction, jurisdiction Graz.


All messages, graphics and the design of the Web Site www.rftec.eu are for the personal information of our customers. Use at your own risk. All data in this offer are subject to protection under § 4 and § § 87a et seq copyright law. The reproduction, copying and printing of the entire web site are only permitted for the purpose of ordering the RFTEC Rauter & Frank OG as operator of the virtual shops. Any further processing, copying, distribution and / or public exceeds the normal use and constitutes a breach of copyright

arbitration body

The RFTEC Rauter & Frank OG recognizes the internet ombudsman as out of court mediation body. If you have further questions in regard to settlements please contact the

Internet Ombudsman Tel: + +43-1-5952112-95, Fax: + +43-1-5952112-99, email: mailto: beratung@ombudsmann.at, Web: www.ombudsmann.at

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